CVR: 40 66 03 13
+45 61 70 00 35

The following terms and conditions shall apply for all purchases made at My Medical’s online shop at . We would like to recommend that you
read our terms and conditions carefully before shopping.When ordering in our online shop the customer agrees to accept the terms and conditions as described below.

You are welcome to contact us should you have any questions regarding our terms and conditions or our products. Please contact us per e-mail
or per phone at our customer service number +45 61 70 00 35 between 9 AM and 4 PM.


My Medical A/S accepts the following credit cards; Dankort, Visa, Visa electron, Mastercard

Payment will not be collected from your account until the order has been shipped.
My Medical A/S will not charge any fee related to payment by any credit card.

The payment system bases on SSL (Secure Socket Layer), which has been approved by PBS, ensuring that the data given in connection with purchases by credit card will
be encrypted and thus only PBS will be able to read the data.

Payment method EAN, requires the customer to fill out the "EAN" section - Otherwise My Medical A/S won't complete the order.


My Medical A/S offers free delivery in Denmark if orders are above 400 DKK. For purchases less than 400 DKK we will charge
37 DKK for shipping.

If your locations is outside Europe delivery will be free for orders over 150€.
For purchases for less than 150€ we will charge 20€ for shipping worldwide.

Orders will be shipped by Post Danmark or GLS.
Time of delivery for orders within Denmark will be 1 – 3 working days.
Time of delivery for orders for Scandinavian and EU countries will be within 7 working days. 

Please note that if the parcel is not picked up in due time and thus will be returned to us we will charge a fee of 15€ for the additional cost of the return of the package.

Exchange and Returns
You are entitled to withdraw from your purchase order within 14 days from the day of receipt. If you want to exercise your right of withdrawal you must send us a notification
by e-mail not later than 14 days on receipt of the order. Please send your notification to

Please make sure to include the order number and order detail in your notification mail. 

In the event that you wish to withdraw from the purchase and to return your order you must return the order without undue delay and no later than 14 days after your
notification of withdrawal. You are responsible for the product upon receipt and you will be responsible for any damages that might occur during the return transportation.
We therefore ask you to return the product/s in their original packaging, securely wrapped and packed. 

Returned products must be in good and undamaged condition. 

Please return your order to;

Gl. Viborgvej 13g-13h
8381 Tilst


Please also note that the customer must bear the costs of returning the order. 
You are entitled to check and try the products as you would have the opportunity to in a physical store. However, should the value of the product be diminished due to other
handling than what is necessary to check the product and its functioning, you will be reliable for the diminished value, which amount will be deducted from the returning amount.


My Medical A/S tilbyder 14 dages fuld returret og ombytningsret.

Hvis du ønsker at returnere eller ombytte din vare, skal du skal du sende din vare tilbage til;

My Medical A/S
Gammel Viborgvej 13 G-H
8381 Tilst

Du skal oplyse dit ordrenummer og dit tlf. nr - samt oplyse, om det drejer sig om en ombytning - eller du ønsker pengene tilbage. 
Hvis det er en ombytning, oplys da venligst, hvilken vare du ønsker ombyttet til. 
Varen som ønskes returneret, skal være ubrugt og i samme stand og originale emballage som ved modtagelse, så varen kan sælges

Du betaler selv for returneringen, og vi anbefaler, at du får en kvittering eller trackingnummer på forsendelsen.
Vi har kun mulighed for at tilbagebetale tilgodehavendet til det betalingskort, som er benyttet til købet. 

Hvis du har spørgsmål, er du meget velkommen til at kontakte vores kundeservice på telefon 61700035 
eller sende en mail til os på

My Medical A/S will make reimbursement upon withdrawal from a purchase. Reimbursement will be made only to the same credit card, which has been used for the purchase.
This measure is to avoid possible fraud.

In compliance with the Danish Sale of Goods Act we will grant you a 24 months claim period. Thus we will exchange, repair or refund a product - alternatively offer a reduction
in price depending on the character of the claim. A customer is not entitled to return a product if a damage is due to wear and tear or if there is evidence of erroneous use of
the product or damaging conduct in any way. 

In the event that you want to make a complaint about a product please send an email with detail on the complaint to you may return the product
to the following address;

Gl. Viborgvej 13g - 13h
8381 Tilst

Please make sure to include a copy of the invoice or order sheet.

We reserve the right to change prices, specifications in the content of the web-shop at without any prior notification.
We cannot be held reliable for printing errors and omissions.